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FAQS
Below are answers to frequently asked questions by clients. If there is anything that we may have missed, please don't hesitate to email us!
WHAT SHOULD I EXPECT FROM MY FIRST SESSION?
Once you book your appointment, you will receive either an email or text message with the intake information you need to fill out before your session. A Covid-19 waiver will be sent to you the day of your appointment. Please arrive to your session about 5 minutes before the scheduled appointment time. This slot will allow you to use the restroom, wash your hands, and discuss any key points that your therapist would like to go over with you. When the appointment is over, the therapist will speak with you about some interventions to do in between sessions to help make improvement for your specific needs.
ARE YOU ALLOWED TO DIAGNOSE CLIENTS?
No. It's out of the therapists scope of practice to diagnose individuals with any type of illness or condition. They are, however, able to refer you to a working physician that is able to help you with any concerns that you may need addressed. Please let us know of any medical conditions that may have changed, or worsened. If any of these conditions cause contraindications, a document will need to be provided by a medical professional for us to continue working with you.
WHAT IS THE CANCELLATION POLICY?
We understand that life can create changes, but in order for us to continue to help clients we have a 24 hour cancellation policy for appointments. If you happen to not be able to provide that notice, there is a cancellation fee with the full price of the service that will need to be paid in order to book future appointments with us.
IM LATE! WHAT SHOULD I DO?
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A 15 minute grace period past your 60 and 90 minute scheduled appointment time will be given before automatic cancellation of the appointment.
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If you are late, you will only receive the amount of time that was scheduled and pay the original price. Sessions will not be extended due to tardiness.
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If you decide not to show up for your appointment, you will be charged full price.
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Your healing is very important to us, but time is valuable to both parties as well as is necessary to complete your sessions. If you are aware that you will not be able to make it on time to your appointment, please contact us through text or email to inform us of this. If we decide to follow through with this scheduled appointment, you will be charged for the original time frame of the massage you booked.
DO YOU ACCEPT INSURANCE?
Unfortunately, we are unable to take insurance at this time.
DO YOU TAKE WALK-INS?
We take clients by appointment only.